Hate speech on Facebook: transparency and containment procedures
DOI:
https://doi.org/10.18593/ejjl.v19i2.16496Keywords:
Freedom of speech, Hate speech, Facebook, Sanctions, TransparencyAbstract
The purpose of this article was to investigate how transparent the procedures are presented to a Facebook user denounced for the propagation of hate speech on the platform, until he eventually receives a sanction for such behavior. To reach this goal, documents publicly disclosed by the aforementioned social network on its page were analyzed in order to seek data on the qualification of the moderators, sanctions applicable specifically to those who incur in hate speech, and the procedure for analyzing the complaints received by the examiners. The research is based on documentary bibliography and was developed from the inductive reasoning. It was concluded that the mechanisms provided by Facebook to control the spread of hate speech in its network need to be improved concerning both the length and clarity of hate speech criteria applied to users and the length of transparency regarding the judgment by the social network related to this practice and the policy of termination of the user’s account.
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