Atendendo à alta demanda de treinamento nas organizações e reduzindo os custos
DOI:
https://doi.org/10.18593/race.v17i1.15371Abstract
Resumo: Estudos mostram que investimento em capacitação para os colaboradores traz benefícios para a organização, como o aumento de produtividade e a qualidade do produto ou serviço entregue. Por outro lado, o investimento necessário tem sido cada vez maior em razão dos custos diretos e indiretos relacionados às capacitações realizadas. Assim, o presente estudo foi realizado a partir da necessidade de aumentar a quantidade de qualificações dos colaboradores dentro de uma organização de grande porte, buscando, assim, uma maneira de suprir essa alta demanda, com redução intensa de custos e, ao mesmo tempo, garantindo a sua qualidade. O método desenvolvido é caracterizado por utilizar conceitos de Capacitação Dinâmica e Gestão de Competências, de modo a contribuir com as estratégias e necessidades da organização em atender às lacunas de competências. Por fim, houve uma a redução de 36% do custo médio de treinamento, atendendo à alta demanda por meio de um incremento de 164% na quantidade de capacitações, e, ao mesmo tempo, garantindo a qualidade.
Palavras-chave: Capacidade dinâmica. Desempenho. Treinamento. Redução de custos.
Given the high demand for training in organizations with cost reduction
Abstract: Studies show that investment in training for employees brings benefits to the organization such as increased productivity and quality of the product or service delivered. On the other hand, the necessary investment has been increasing due to the direct and indirect costs related to the capacities carried out. Thus, the present study was based on the need to increase the number of qualifications of employees within a large organization, thus seeking a way to meet this high demand, with intense reduction of costs and, at the same time, their quality. The method developed is characterized by the use of Dynamic Training and Competence Management concepts, in order to contribute to the organization's strategies and needs in meeting the skills gaps. Finally, there was a 36% reduction in the average cost of training, attending to the high demand of the same through a 164% increase in the amount of training and, at the same time, guaranteeing quality.
Keywords: Dynamic capability. Performance. Training. Cost reduction.
Downloads
References
ABEL, M.-H. Knowledge map-based web platform to facilitate organizational learning return of experiences. Computers in Human Behavior, v. 51, p. 960-966, 2015.
ARTHUR JUNIOR, W. et al. Effectiveness of Training in Organizations: A Meta-Analysis of Design and Evaluation Features. Journal of Applied Psychology, v. 88, p. 234-245, 2003.
BALARIA, C. S.; ZERBINI, T.; MARTINS, L. B. A Relação entre suporte à aprendizagem e impacto de treinamento no trabalho. Revista Eletrônica de Administração, v. 20, p. 341-370, 2014.
BARNEY, J. Firm resources and sustained competitive advantage. Journal of Management, v. 17, p. 771-92, 1991.
BARRET, A.; OCONNELL, P. J. Does Training Generally Work? The Returns to In-Company Training. Industrial and Labor Relations Review, v. 54, 2001.
BUUREN, A. V.; EDELENBOS, J. Organizational competence development in two public agencies in the Netherlands: the effectiveness of incompany training versus learning by doing. Public Personnel Management, v. 42, p. 385, 2013.
CANTRELL, J. E.; KYRIAZIS, E.; NOBLE, G. Developing CSR Giving as a Dynamic Capability for Salient Stakeholder Management. Journal of Business Ethics, v. 130, p. 403-421, 2015.
CETINDAMAR, D., PHAAL, R.; PROBERT, D. Understanding technology management as a dynamic capability: A framework for technology management activities. Technovation, v. 29, p. 237-246, 2009.
COHEN, W.; LEVINTHAL, D. Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, v. 35, p. 128-52, 1990.
COLQUITT, J. A.; LEPINE, J. A.; NOE, R. A. Toward an Integrative Theory of Training Motivation: A Meta-Analytic Path Analysis of 20 Years of Research. Journal of Applied, Psychology, v. 85, p. 678-707, 2000.
CURRIE, G.; PROCTER, S. J. The Antecedents of Middle Managers Strategic Contribution: The Case of a Professional Bureaucracy. Journal of Management Studies, v. 42, 2005.
EISENHARDT, K. M.; MARTIN, J. A. Dynamic Capabilities what are they. Strategic Management Journal, v. 21, p. 1105-1121, 2000.
FERRAZ, F. A. D.; GALLARDO-VÁZQUEZ, D. G. Measurement tool to assess the relationship between corporate social responsibility, training practices and business performance. Journal of Cleaner Production, v. 129, p. 659-672, 2016.
GAULT, D. A. et al. Bringing Public Organization and Organizing Back In. Organization Studies, v. 34, p. 145-167, 2013.
HAN, Y.; LI, D. Effects of intellectual capital on innovative performance: The role of knowledge-based dynamic capability. Management Decision, v. 52, p. 230-258, 2014.
JENG, J. F.; PAK, A. The variable effects of dynamic capability by firm size: the interaction of innovation and marketing capabilities in competitive industries. International Entrepreneurship and Management Journal, v. 12, p. 115-130, 2014.
JIANG, W.; MAVONDO, F. T.; MATANDA, M. J. Integrative capability for successful partnering: a critical dynamic capability. Management Decision, v. 53, p. 1184-1202, 2015.
JOOSTE, K.; MOTHIBA, T. M. A conceptual framework for cost management training in the Limpopo Province of South Africa. Journal of Nursing Management, v. 22, p. 872-884, 2014.
KIMILOGLU, H.; OZTURAN, M.; KUTLU, B. Perceptions about and attitude toward the usage of e-learning in corporate training. Computers in Human Behavior, v. 72, p. 339-349, 2017.
KOH, S. C. L.; GUNASEKARAN, A.; COOPER, J. R. The demand for training and consultancy investment in SME-specific ERP systems implementation and operation. International Journal of Production Economics, v. 122, p. 241-254, 2009.
KRAIGER, K.; MCLINDEN, D.; CASPER, W. J. Collaborative Planning for Training Impact. Human Resource Management, v. 43, p. 337-351, 2004.
LIN, W. T. et al. Establishing ISO 10015 accreditation system performance model for domestic enterprises. Expert Systems with Applications, v. 37, p. 4119-4127, 2010.
MITEREV, M.; MATS, E.; JERBRANT, A. Exploring program management competences for various program types. International Journal of Project Management, v. 34, p. 545-557, 2016.
PABLO, A. L. et al. Identifying, Enabling and Managing Dynamic Capabilities in the Public Sector. Journal of Management Studies, v. 44, 2017.
SAKS, A. M.; BELCOURT, M. An Investigation of Training Activities and Transfer of Training in Organizations. Human Resource Management, v. 45, p. 629-648, 2006.
SAXENA, S.; RAMER, L.; SHULMAN, I. A. A comprehensive assessment program to improve blood administering practices using the FOCUS–PDCA model. Transfusion, v. 44, p. 1350-1356, 2004.
SNYDER, W. M.; CUMMINGS, T. G. Organization learning disorders: conceptual model and intervention hypotheses. Human Relations, v. 51, p. 873-895, 1998.
STOREY, D. S. Education, training and development policies and practices in medium-sized companies in the UK: do they really influence firm performance? Omega, v. 30, p. 249-264, 2002.
SYYSNUMMI, P.; LAIHONEN, H. Top managements perception of knowledgr management in a vocational education and training organization in Finland. International Journal of Educational Management, v. 28, p. 53-65, 2016.
TEECE, D. J. Explicating Dynamic Capabilities: The Nature and Microfundations of (Sustainable) Enterprise Performance. Strategic Management Journal, v. 28, p. 1319-1350, 2007.
TEECE, D. J.; PISANO, G.; SHUEN, A. Dynamic Capabilities and Strategic Management. Strategic Management Journal, v. 18, p. 509-533, 1997.
USHIRO, E. J.; BIDO, D. S. Estratégias de Aprendizagem em Função da Finalidade para o Aprendizado: Um estudo com trabalhadores da linha de produção de uma empresa do ramo automotivo. Revista Eletrônica de Administração, v. 83, p. 166-192, 2016.
WEI, C.-C.; CHIEN, C.-F.; WANG, M.-J. An AHP-based approach to ERP system selection. International Journal of Production Economics, v. 96, p. 47-62, 2005.
YIN, R. K. Qualitative Research: from start to finish. The Guilford Press, v. 2, 2015.
YU, Y. et al. Strategies, technologies, and organizational learning for developing organizational innovativeness in arthur economies. Journal of Business Resarch, v. 66, p. 2507-2514, 2013.
ZAHRA, S. A.; SAPIENZA, H. J.; DAVIDSON, P. Entrepreneurship and Dynamic Capabilities: A Review, Model and Research Agenda. Journal of Management Studies, v. 43, 2006.
ZOLLO, M.; WINTER, S. G. Deliberate Learning and the Evolution of Dynamic Capabilities. Organization Science, v. 13, p. 339-351, 2002.
Downloads
Published
How to Cite
Issue
Section
License
RACE – Business, Accounting and Economy Journal from Publisher Unoesc is licenced with a Licence Creative Commons – Noncommercial Attribution 4.0 International.
